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24/02/2010 10:02:19
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NeilWarren
Posts 645
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Just wondered if anyone thought this telephone sales call I received at 9:17 this morning might be the way ahead for telephone selling generally, or specifically in the way that IT sales and services could be sold...
Yes good morning, could I speak to the person who deals with your IT infrastructure please.
Yes, I’ll do
Oh hello, my name’s (something forgettable) from (equally forgettable) and I was just calling to see what direction you had decided to go in your company with regard to the (something or other), (ditto) and virtualisation of your systems? We’re (in your area, having a special offer, celebrating Christmas) and are expert in assisting firms with (Xmas/something) and virtualisation, and would be willing to offer you a (hour/day/free) consultation to look at your WAN (flam/bam/thank-you-mam and other ABC cum ding-dong-doo) issues and how you were going to be applying those to the virtualisation of your systems. Would Thursday afternoon be convenient?
Sorry who is this?
(Something forgettable)
And what do you mean by “virtualisation”?
(repeat half of opening script)
I’m sorry, I really don’t understand what you’re saying – there’s a bit too much technical jargon in there, and I’m not getting what you mean by “virtualisation”.
It’s about your (ABC ding-dong-doo) WAN and (yankee-doodle-dandy) virtualisation strategy.
Nope – sorry, I really don’t understand.
How many P.C.’s does your business have?
Well a couple in each of our home-offices and the servers and P.C.’s at the hosting/IT centre I suppose.
You’ve only got 2?
Offices – yes
Oh it won’t be relevant then, goodbye.
...?!?
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24/02/2010 10:44:35
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NeilWarren
Posts 645
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...followed by a cold-call from Joe at the BT Business Centre (10:42) and I'll spare you the details, but they don't do fibre-optic cabling, it turns out, so that's a non-starter too!
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24/02/2010 15:01:18
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NeilWarren
Posts 645
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Followed by a cold call from “Keith” (Ramesh, I suspect, judging by the phone line crackle, his accent, and the obligatory “How are you today?” - 14:56) – wondering if I would like to make any changes to my website (but he did at least know it was ModernSelling.com, bless him).
I did, of course, and listed a few, so he then wanted my email so that I could write these down for him and he would forward those to his technical department.
He seemed a bit startled when I declined, so I had to further explain that although I wanted the changes, I didn’t want him to instigate them, but there we go.
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24/02/2010 16:37:03
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NeilWarren
Posts 645
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followed by 16:33 (some mate of Ramesh’s - couldn’t translate) - interested in the supply of electricity to neewar data at chechechester closing?
Seems my apathy has doomed me to some vast price hike with my current supplier and that’s my fault, for not letting him quote me.
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