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In the second in a series of articles, Andrew Dugdale discusses how to take an objective approach to identifying specific shortfalls in your sales team’s capabilities.
According to many thought-leaders – McKinsey and DowJones included – customer expectations of salespeople have changed very significantly of late, driven by massive changes in their own market requirements and accelerated by the recent financial turmoil.
McKinsey findings show that many, if not all of these changes are here to stay. And it is very clear from recent DowJones research that many companies have not responded to evolving customer expectation as quickly as would have been desirable. Unfortunately, this slow response has contributed to salespeople’s failure to deliver revenue results and sales wins (see my recent article in ModernSelling.com ‘Achieving Growth in Tough Times’).
Nevertheless, the impact of these changes on salespeople has been profound, and particularly on the sales competencies and skills they now require in order to deliver optimal results.
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